I'd like to have a consultation meeting, where are you located?
We are located in Richmond, BC. Click here to see our Contact Us page with an interactive map.
How can I contact you to get a quote?
Click here to fill out a quick online form with your project information and a member of our design team will get back to you shortly.
What are your hours of operation?
Located in Richmond, BC. Our hours of operation are Mondays - Fridays, 9am - 5pm (Pacific Time).
I am out of town, how can I email you?
You can reach us at [email protected] or click here to contact us!
I am a new business and would like a logo designing, do you provide these services?
Yes, we provide advanced design services for a wide range of projects. Click here to find out more.
I am producing my own music CD, can you print out multiple copies of my project?
We can duplicate and print onto a selection of CDs either with thermal direct-to-disc printing or with paper labels, and provide a variety of packaging solutions for your project. Click here to see samples, or click here to contact us today to find out more.
What printing services do you provide?
Our in-house digital press prints onto a variety of stock for a wide range of products. Click here to find out more information.
I want to print onto a material different than paper...
Click here to contact us today with your project details for more information!
How long does it take to design a logo?
For the typical small business, logo design can be completed in as little as 1 week or can take months depending on complexity and application. We generally like to talk with the client and gather as much information as possible as to their preferences, type of market that is being targeted and the products or services offered. We generally like to spend a week or two to do some research and start coming up with some concepts. By the third week we will have two sometimes three design ideas to present. Once we receive feedback we will typically go through a couple more revisions until the client is totally satisfied.
What are your prices?
Check out our Get a Quote page to contact a member of our design team for more details.
Why do you charge set-up charges?
Set-up charges cover the time it takes to place supplied artwork into our templates. We frequently go into customer supplied files to remove non-printing elements, add or increase bleed and adjust sizing to optimize finished product quality. We then email client proofs and notify the client if we notice anything that may limit finished quality. Once projects are completed we archive all client files.
What is the cost of designing a logo?
On average a logo design will run between $500 - $1000. Once we have an initial consultation we can give you a more accurate estimate.
How much do you charge for design services?
We bill out between $80 - $100 an hour. It is best to talk to, or schedule a free consultation with one of our designers so that we can give you a more accurate estimate for your project.
Help! I am on a tight deadline and need new artwork, can you help me?
We provide design services, click here to find out more.
I'm new to using Adobe Photoshop and Illustrator, how do i place my artwork into your templates?
Click here to download our guidebook for tips, or you can view our short tutorial videos here.
Where can I find your business card templates?
Which disc template do I need?
Take a look at our information guide.
If you're unsure, please contact us today to find out which template fits your project.
If you're unsure, please contact us today to find out which template fits your project.
How do I use your templates?
Our templates are built in Adobe Illustrator and saved out as PDF files. If you need assistance we have created two very basic video tutorials for clients that would like to try and create their own artwork. If there are still challenges, we recommend using a qualified graphic designer. We have two graphic designers on site that can supply an estimate and complete your project for you.
What printing services do you provide?
We have the capability to offer many types of printing solutions, please contact our graphics department to discuss your specific needs. Our in-house digital press can handle a maximum sheet size of 13"x19" and can run 8.5"x11" brochures, collated, folded and saddle stitched on line.
We also have high capacity, robotic direct-to-disc thermal printing equipment. We partner with many trade suppliers so that we can offer many types of speciality printing including vehicle wraps. oversized banners, signs and USB Key custom printing.
We also have high capacity, robotic direct-to-disc thermal printing equipment. We partner with many trade suppliers so that we can offer many types of speciality printing including vehicle wraps. oversized banners, signs and USB Key custom printing.
What types of products do you print?
Our digital press can print onto a wide range including paper labels, card stock and glossy paper of varying weights.
Click here to see some samples.
Click here to see some samples.
I would like to have some promotional USBs with my company logo, what usbs do you print onto?
We can print onto a variety of USB keys including removable cap USBs, swivel USBs, credit card size USBs and novelty shapes.
Click here to see some samples.
Click here to see some samples.
Do you print any seasonal products?
We offer annual calendar boxes and Christmas cards, click here to find out more information.
My school would like to print a graduation disc, what services do you offer?
We can duplicate, print the discs, and provide packaging solutions for you. Click here to see samples. Click here to contact us for more details.
why does My printed project looks dull compared to my computer monitor preview?
Be aware that working in RGB appears brighter and more vibrant on your monitor but will not print with the same vibrancy. Converting to Process will give you a more accurate preview of how your project will print.
How fast can you print my project?
Most projects can be completed in under 5 working days. It is best to talk to your sales representative to receive an ETA for your particular project. Current job queue and finishing options may affect completion dates.
Rush orders?
Delivery times will vary depending on quantities, complexity of your order and type of services required. You can avoid delays with your project by promptly replying to proof requests and supplying all necessary support documentation. We do offer rush solutions for most of our printing services, talk to your sales representative for a price estimate.
My files are too large to send by email...
I need help building my artwork files.
We provide graphic design services, click here to contact us about your project.
What do I need to do to my artwork files before I send them?
Steps to avoid delays with your project:
1. Place all required documents into one folder and ZIP the folder
2. Include Company Name, Sales Representative, Job and/or Quote Number
3. Upload Files - we will be in contact with you for proofs
4. Send your Sales Representative an email notifying files have been forwarded
1. Place all required documents into one folder and ZIP the folder
2. Include Company Name, Sales Representative, Job and/or Quote Number
3. Upload Files - we will be in contact with you for proofs
4. Send your Sales Representative an email notifying files have been forwarded
I am building my artwork in Adobe Photoshop/Illustrator, how do I save it ready for print?
Do I send you my original files or a pdf?
Preferably a print-ready PDF. If you are requiring additional graphic design services, please contact us to find out which file format will be suitable to send.
I need my old artwork rebuilT but no longer have the original files...
Please contact us to discuss your project. We provide graphic design services, click here to see some samples.
Why do you want label artwork one-up when there are multiple labels on a sheet?
Although Digital Printing is very accurate, we occasionally experience slight distortions and/or paper feed skewing. It may not be noticeable to the naked eye but over a whole sheet of very small 80-up labels, it may be noticeable. We can achieve a higher quality finished product if we have full flexibility with the artwork and can make minor adjustments on the fly.
What file formats do you support?
We prefer properly saved out PDFs. PDFs are the most efficient way to supply print files and are the industry standard. We also support Adobe CC and will accept InDesign, Illustrator and Photoshop files. Please note, if supplying the latter, all support files and fonts must be supplied. We will also accept jpg and tiff files if saved out correctly.
How do I send my artwork files?
For smaller files under 10MBs you can email directly to your sales representative. For larger files up to 2GBs, please use our Hightail account on our Upload Files page.
Why do replication orders always take a minimum of 2 weeks?
Replication is a much more complex process than duplication. We cannot proceed with production until all paperwork is supplied and proofs have been approved. Day one starts once we receive artwork approval, masters and all necessary support documentation. Masters have to be sent out to have a glass master made. Once glass masters are made and tested, your order enters the production queue.
